1. Introduction
Ace Tree Services Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
2. Information We Collect
We may collect the following types of information:
Personal Information (Provided by You)
When you fill out a form or contact us, we may collect:
- Name
- Phone number
- Email address
- Property address
- Details about your service request
- Automatically Collected Information
- When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Interaction data (clicks, scrolling, navigation behavior)
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Communicate regarding services you’ve requested
- Improve our website, services, and customer experience
- Measure and improve marketing and advertising performance
- Monitor and maintain website performance and usability
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors use our website and to improve performance.
These technologies may collect information about your browsing behavior and interactions with our website.
You can control or disable cookies through your browser settings.
5. Third-Party Tools and Services
We use trusted third-party tools to operate our website and marketing efforts. These may include:
- Google Analytics 4 (GA4) – for website traffic and usage insights
- Google Tag Manager – for managing tracking and analytics tools
- Facebook Pixel – for advertising performance and remarketing
- Hotjar – for understanding user behavior (such as heatmaps and session recordings)
- Gravity Forms – to collect and manage form submissions
These services may collect and process data according to their own privacy policies.
6. How Your Information Is Used by These Tools
These tools help us:
- Understand how users interact with our website
- Improve usability and user experience
- Deliver more relevant advertising
- Identify areas of improvement in our services
Some tools may use cookies or similar technologies to track behavior across sessions or devices.
7. Data Sharing
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
Service providers that help operate our website or business
Legal or regulatory authorities if required by law
8. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
As a Canadian resident, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to your information
- Withdraw consent for certain uses of your data
- To make a request, please contact us using the information below.
10. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and business requirements
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Ace Tree Services Ltd.
Kelowna, BC
250-212-9593